PackM
Custom packaging startup
Help customers before
they place an order.
Buying custom packaging starts with questions. Pasha built a customer support system with a built-in shopping cart, keeping the conversation, artwork, and exact item together from product page to checkout.
Pasha’s role at PackM: product management & development lead.
Read the project story
At PackM, Pasha rebuilt the buying experience around a customer support system with a built-in shopping cart. Customers could talk to prepress about the exact item they were ordering, with messages and artwork kept together. Behind the scenes, staff could turn raster logos into vectors in a click and preview designs on the chosen packaging material. The same workspace carried the job from a question on the product page through checkout.
The starting point was a product decision: make customer support part of the buying experience from the beginning. The prepress workspace brought customer files, extracted brand assets, and artwork tools into the same view.
From the first question to checkout.

